The National Health Service (NHS) is one of the UK’s most trusted and essential institutions, delivering care to millions every year. But beneath its proud legacy lies a set of systemic challenges: staff burnout, low morale, rising complaints, and a culture that has at times defaulted to blame rather than understanding. In an environment where mistakes can be fatal and pressure is constant, it’s understandable that a risk-averse, hierarchical system has developed. Yet this very structure can sometimes undermine the compassionate ethos at the heart of healthcare.
