Operational Development Manager

node leader

10 February 2022

An exciting position has become available for an Operational Development Manager to join WRAP's expanding team. A pivotal and dynamic role within the organisation, you will be responsible for the smooth and effective running of the business aligned to our core restorative values. The role is diverse and involves generating new ideas as well as being responsive to problem solve issues as they emerge. You will ensure all aspects of their business collaborate and connect together, so they deliver and monitor high quality assured services. You will support internal organisational relationships, communications, and reporting, and help maintain their restorative ethos and learning. You will be given autonomy to create, develop and adapt new systems to support our business as W.R.A.P. continues to grow. The office is based in the centre of Cardiff, with opportunities for flexible working from home, depending on business needs.

Role Requirements

Commitment to modelling restorative values and co-operative principles in all activities
Excellent relationship, communication, and organisational skills
Excellent IT and digital skills
Extensive experience of being an effective Operational Manager in relevant sectors
Experience of successful Project Management of multiple projects and diverse teams
Demonstrate a solutions focused and learning mindset, problem solving in collaboration with everyone involved and remaining person-centred
Ability to create and maintain effective management systems and organisational processes
Ability to write reports to a variety of audiences including to Boards of Directors and funders
Ability and proven experience in co-creating and co-developing in-house IT systems, including website development, CRM systems, training booking systems and social media

Role Responsibilities

Work closely with the Senior Leadership Team to identify operational needs emerging from our vision, mission, and strategic plans to maintain a creative culture of continuous improvement
Develop Operational Plans from strategic plans, successful bids, and contracts, ensuring outcomes are achieved and communicated effectively to the appropriate leads and with the WRAP team and Board of Directors
Provide direct line management of function areas team managers within the business, ensuring communications and processes are effective and joined up cross the business areas and projects
Responsibility for co-ordinating resources within the business to ensure the business is adequately resourced and capacity is monitored closely, ensuring wellbeing remains a priority
Contribute to raising awareness and ensuring application of corporate processes, policies, and procedures with all staff and other stakeholders
Drive and manage quality assured delivery of training, practice, and projects Lead on data collection, analysis, collation and reporting from across the business in a timely manner Lead on the regular review of internal business processes to ensure they are robust and as effective as possible
Contribute to developing the business’ membership services offer and delivery
Contribute to quality assurance processes, compliance, and awards
Contribute to writing funding and grant applications and reports Undertake any other duties, as required, appropriate to the post

WRAP are a restorative sector leading, award winning, innovative multi-stakeholder co-operative and community interest company. They always try and model restorative values in everything they do, they believe people are their most important asset.

They bring together staff and agencies with decades of diverse restorative experience, offering sector leading bespoke training, consultation, and expert practice throughout Wales and globally.

They support the building, maintaining and repairing of relationships across five core service areas: criminal justice, education, families, communities, and business.

Why should you apply?

To join a values based, family friendly, flexible organisation with a competitive salary plus benefits
To become part of a dedicated team that makes a difference to the lives of the people they work with
To showcase your skills and knowledge and develop those skills within a supportive environment and ongoing continual professional development
To be part of growing a creative small social business in response to increasing demand for our services across expanding sectors