Administrator

node leader

28 April 2025

We are excited to announce that we are hiring a new Administrator to join our small, friendly team! This role offers an excellent opportunity for a detail-oriented and organised professional to contribute to the efficient operation of our organisation. The ideal candidate will have strong administrative skills, a proactive mindset, and a passion for delivering exceptional support to our team and stakeholders. If you thrive in a collaborative environment and are eager to make an impact, we would love to hear from you!

About the post

This post requires flexibility and capacity to work as required to achieve the overall aims and objectives of WRAP and its projects. With WRAP, this is achieved through understanding and working with restorative and co-operative principles.
This includes treating everyone fairly, being open and honest, offering and receiving high support and high challenge, working in partnership and changing to improve. It is vital that every member of staff gains understanding of, and engagement in, the significance and relevance of restorative and co-operative values and behaviours.

KEY RESPONSIBILITIES
1. Oversee and complete general administration and reception duty tasks
2. Liaising with clients, booking training dates and times, and sending relevant documents
3. Managing team calendars in Outlook with Zoom/MS Teams integration
4. Monitor and update data in the Capacity Plan/Booking System
5. Contribute to the content and upkeep of the website, Client Relationship Management & Learning Management Systems
6. Responsibility for day-to-day IT issues, including fault reporting and resolving
7. Assist with finance transactions such as raising quotations and approving payments
8. Responsible for maintaining the overall functionality of office operations, including procuring supplies.
9. Scheduling and preparing for meetings, taking minutes, disseminating information and monitoring action plans
10. Oversee social media posts content across all channels for a variety of audiences
11. Contribute to the content and upkeep of the website, including use of CRM and learning management system
12. Planning and co-ordinating events/conferences
13. To support the Company Secretary by completing administration tasks in relation to organisation governance, including Board liaison
14. To support the reporting requirements of WRAP by collating information and reports, and maintaining databases as requested
15. Creating marketing, training, practice and other reports some monthly, some annually
16. Data entry and collating feedback and client reports
17. Support the Senior Leadership Team in external meetings and produce minutes