Registered Service Provider

Thank you for your interest in becoming a Registered Service Provider with the RJC.

Registered Service Provider status replaced the Restorative Services Quality Mark (RSQM) in 2020.

In order to apply for Registration you will need to hold a current RJC Organisational Membership. 

Not a member? You can sign up for membership by CLICKING HERE

Below you will find further details of how your service can become registered with the RJC.

Who should apply for Registered Service Provider status?

A Registered Service Provider is normally a commissioned service or provider who accepts external referrals and delivers both direct and indirect restorative processes.

What are the benefits of applying for Registration?

There are many benefits to becoming a Registered Service Provider, which include:

  • Building public trust in your organisation, practitioners and the services you offer
  • Demonstrating to commissioners that your organisation and practitioners have met national standards set out in our restorative framework 
  • Demonstrating your commitment to supporting and developing practitioners to meet national standards
  • Placing your organisation and practitioners on our practice register, demonstrating you are working to best practice standards 
  • Access for your service managers and leaders to free events and networking opportunities with other Registered Service Providers
  • Access for your Registered Practitioners to free CPD events, including skills sharing forums
  • Providing opportunities to influence practice relevant to your sector

The RJC Registered Service Provider Framework

This Framework sets out how restorative service providers should work. We have been careful to ensure that it does not constrain practice or hamper creativity and the need for services to develop and exercise their professional judgement. This Framework has been designed to be flexible so that it applies across different types of restorative practice without being overly prescriptive.  

The Framework is broken into six performance indicators with each indicator consisting of a number of standards which outline the requirements organisations are required to evidence.

1 - Leadership

1.1 - Building a restorative community

1.2 - Embedding restorative practice within strategic and operational planning

1.3 - Processes are in place to evaluate the impact of restorative practice

2 - Policies and Procedures

2.1 - Organisational policies and procedures promote safe and effective practice

2.2 - Arrangements are in place to ensure compliance with organisational policies and procedures

2.3 - Arrangements are in place to ensure compliance with external organisation policies and procedures

2.4 - Arrangements are in place for reviewing organisational policies and procedures

3 - Training and development

3.1 - Staff are trained to a level commensurate with their role 

3.2 - Restorative practice is included within the organisation’s induction procedures

3.3 - Organisational commitment to continued professional development

4 - Support and supervision

4.1 - Provide opportunities for practice supervision

4.2 - Provide line management

4.3 - Provide opportunities to network with other restorative organisations

5 - Delivering restorative practice

5.1 - Managing new referrals

5.2 - Provide practitioners with the resources to deliver safe and effective restorative practice

5.3 - Working with external organisations

*5.4 - Commit to 60% of practitioners to be registered with the RJC

6 - Maintaining professional standards

6.1 - Adhering to the RJC’s Service Provider Code of Practice

You can download the Registered Service Provider Framework Criteria below:

Registered Service Provider Framework 

*Service providers are required to register 60% of their practitioners (paid and unpaid) at a level commensurate with each practitioner's level of training, experience and responsibility. Unpaid practitioners who have been with the organisation less than 12 months should not be included in the application.

You can download the Registered Practitioner Framework Criteria for each level below:

Foundation Level Registered Practitioner Framework

Intermediate Level Registered Practitioner Framework

Advanced Level Registered Practitioner Framework

Full Practitioner Registration requirements can be viewed by CLICKING HERE

The Registration Process

Services applying for registration are required to submit a portfolio of evidence demonstrating how they meet our registration standards. The service's portfolio consists of 3 key elements:

  • Registered Service Provider Portfolio Record
  • A Signed copy of the Registered Service Provider Code of Practice

Each of the practitioners you are registering as part of your application will also need to produce a portfolio of evidence which consists of:

  • Registered Practitioner Portfolio Record 
  • Registered Practitioner CPD Record
  • Registered Practitioner Code of Practice

Upon receipt of your Registration Application, you will be provided with a copy of the RJC's Registered Service Provider Application Guidance. This document includes applicant guidance and evidence requirements against each indicator.

Once you have gathered your organisational and practitioner evidence you will need to submit your portfolio for assessment. Your assessor will review the documentation provided and may contact you or your practitioners to request additional evidence or to arrange a suitable time to discuss the evidence provided. You will receive an assessment report from your assessor which will outline whether your application for registration has been successful. If you are awarded Registered status, your organisation will be added to our Practice Register and you will receive your Registered Service Provider certificate and logos. If your application is unsuccessful, your assessor will explain in detail why this is the case.

Your assessor will provide each practitioner with feedback on whether their application for registration has been successful. If they are awarded Registered status, they will be added to our Practice Register and will receive their Registered Practitioner certificate and logos. If their application is unsuccessful, we will explain in detail why this is the case.

Assessment Fees

The cost of Assessment will vary depending on the number of practitioners included within your application. Your Assessment fee will be calculated using the following fee structure:

Initial Registration Assessment Main Site £1,560
Initial Registration Assessment Additional Sites £312
Initial Advanced Practitioner Registration (per person) £378
Initial Intermediate Practitioner Registration (per person) £336
Initial Foundation Practitioner Registration (per person) £300


An application based on the Service Provider including 1 Advanced Practitioner, 1 Intermediate Practitioner and 3 Foundation Practitioners within their application the Assessment fee due would be:

  Cost Quantity Total
Initial Registration Assessment Service Provider £1,560 1 £1,560
Initial Advanced Practitioner Assessment (per person) £378 1 £378
Initial Intermediate Practitioner Assessment (per person) £336 1 £336
Initial Foundation Practitioner Assessment (per person) £300 3 £900
    Total £3,174

Registered Service Provider and Registered Practitioner status is valid for 1 year and is subject to annual renewal

Maintaining your registration

To maintain your Registered Status each year, you will need to continue to hold a valid RJC Organisational Membership as outlined below:

  Annual 3yr Advanced
Large Organisation £490 £1,445
Small Organisation – 5 or less FTE £330 £965
Large Charity £410 £1,205
Small Charity £275 £800

In addition, Service Providers will also need to submit an Annual Monitoring Report and pay the required renewal fee outlined below:

Annual Registration Renewal fee £312
Annual Practitioner Registration Renewal Fee* £216

*Per Practitioner, including £60 annual membership fee


A renewal application based on the Service Provider including 1 Advanced Practitioner, 1 Intermediate Practitioner and 3 Foundation Practitioners within their application the Annual Registration Renewal fee due would be:

  Number of Practitioners Practitioner Fee Sub total Organisation Fee Annual Membership Annual Total Due
Large Organisation 5 £216 £1080 £312 £490 £1,882

Charitable Organisation - Large

5 £216 £1080 £312 £410 £1,802
Small Organisation 5 £216 £1080 £312 £330 £1,722
Charitable Organisation - Small 5 £216 £1080 £312 £275 £1,667

Next Steps

Would you like to discuss applying for Service Provider Registration?


Are you are ready to apply for Registration?