Responding to hurt & harm caused by crime and conflict - Module 2

Approved Course - Foundation Level

This module also includes a short term work placement with NI Alternatives to co-work a RJ case with an experienced practitioner. It is the second of a three module course that upon completion of all three modules, participants will be awarded intermediate practitioner status with the RJC.

Conflict is an inevitable aspect of organizational life, and mastering the art of resolving conflicts while maintaining effective communication is essential for successful teamwork and collaboration. This course offers a comprehensive exploration of conflict referral processes, communication techniques, and practical applications for resolving conflicts.

The primary aim of this course is to provide participants with a deep understanding of how conflicts are referred within an organisation and the intricate stages involved in processing these referrals. Participants will delve into the intricacies of conflict escalation, addressing not only the symptoms but also the root causes through effective communication.

An integral facet of the course is the identification and practice of key communication skills. Participants will gain proficiency in active listening, explaining complex concepts, reflective dialogue, summarising discussions, and asking questions to enhance understanding. Moreover, the course places significant emphasis on non-verbal communication, empowering participants to interpret and respond to body language cues.

The course uniquely combines theoretical knowledge with practical application. Participants will engage in simulated conflict scenarios, applying their honed communication skills to facilitate constructive dialogues. This experiential learning approach allows participants to practice facilitating choices, offering and receiving feedback, and fostering an environment conducive to effective communication.

By the end of the course, participants will achieve the following learning outcomes:

Mastery of Conferencing Processes: Participants will comprehend the intricacies of conferencing as a conflict resolution process. They will learn how to employ conferencing to elucidate issues, gain insight into diverse perspectives, and navigate through potential solutions.

Facilitation of Mutual Agreements: Participants will be equipped to guide parties involved in a conflict toward mutually beneficial agreements. They will explore methods for identifying shared interests and facilitating discussions that lead to agreements that cater to all parties involved.

Incorporation of Anti-Discriminatory Practices: Participants will develop an understanding of the importance of anti-discriminatory practices in conflict resolution. They will apply this knowledge to their communication strategies, ensuring inclusivity and fairness in all conflict-related interactions.

This innovative course offers a transformative learning journey, empowering participants to navigate conflicts confidently while honing their communication skills. By combining theoretical insights with practical application, participants emerge with a holistic understanding of conflict resolution processes and the ability to foster collaborative, inclusive environments within their organisations.

Upon completion of Modules 1 and 2, participants will be eligible to apply for Foundation Registered Practitioner status with the RJC at a reduced fee.

Should participants complete the third module of the course, they will be eligible to apply for intermediate practitioner status with the RJC at a reduced fee.

Glenn Millar (Training Manager)
NI Alternatives
137 Agnes Street
BT13 1GG

02890 311420

Areas Course Delivered: Northern Ireland, London